Covid Consumer Reactions
Updated August 6, 2020 (Wave 9)

Although they have been venturing out a bit more, American consumers are currently feeling more stressed and frustrated with the pandemic and the virus' resurgence in the U.S. Many people have negative feelings about their financial outlook, most are likely to avoid flying, and feelings are split about how children should return to school. All of this stress and confusion points to lingering concerns for the U.S. economy.

Please feel free to email Bonnie Janzen or Felicia Rogers directly for additional information. Download our Covid-19 Consumer Reaction Report with the wave 9 data.

Consumer Reactions to Covid


Consumer Emotions about Covid-19
Data from Waves 1 to 9

Consumer emotions dipped over the first few weeks, began to level off, and may be declining again. Since mid-March, consumer emotions have been on a negative trend. Though the differences are not dramatic from wave to wave, the most notable slips in consumer feelings were noticed across the first few waves (between mid-March and early-April) and again during the month of July.

Emotions about Covid


Level Of Concern
Data from Waves 1, 5, 7, 8, 9

COVID-19 continues to concern the American public.

When we first asked consumers in mid-March, about 6 in 10 American adults were extremely or very concerned about the COVID-19 pandemic as it began to have an impact in the United States. Those in their 30s and 40s were initially far more concerned than were younger and older adults. Perhaps this is because the group is juggling many responsibilities, like work demands, young kids, and aging parents. Over time, the level of concern declined, largely driven by a pulling back on concerns among 30- to 49-year-olds and those aged 60+ but offset by greater concerns among adults in their 50s. During the month of July, a resurgence of concern has occurred, especially among the youngest adults.

Covid Gathering Comfort Levels


The Decision Analyst Covid-19 Consumer Reaction Survey was conducted online among a nationally representative sample of U.S. adults. The sample was balanced by men versus women and controlled by age groups. Data collection dates and sample size for each wave were Wave 1: March 17-18; n=506. Wave 2: March 24-25; n=504. Wave 3: March 31-April 1; n=499. Wave 4: April 7-8; n=503. Wave 5: April 14-15; n=502. Wave 6: April 28-30; n=503. Wave 7: May 19-20; n=501. Wave 8: June 16-17; n=505. Wave 9: July 28-29; n=505.

About Decision Analyst

Decision Analyst ( is a global marketing research and analytical consulting firm specializing in strategy research, new product development, advertising testing, and advanced modeling for marketing decision optimization. For over 40 years, the firm has delivered competitive advantage to clients throughout the world in consumer-packaged goods, telecommunications, retail, technology, medical, and automotive industries.

Media Contact

Cristi Allen
Phone: 1-800-ANALYSIS (262-5974) or 1-817-640-6166
Address: 604 Avenue H East
Arlington, TX 76011

We are providing the Covid-19 Consumer Reactions Report (Updated Aug. 6 with Wave 9 Data) Free. Topics include:

  • Level Of Concern
  • Emotions consumers are experiencing
  • Recent Stress Changes
  • Feelings About Virus Resurgence
  • Dealing With Stress
  • Disruptions to normal routine
  • Return-To-Workplace Plans
  • Behaviors Since Orders Relaxed
  • Financial Outlook
  • Air-Travel Comfort Level
  • Return-To-School Plans
  • Vehicle Shopping Preferences
  • Vehicle Maintenance Behavior

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If you are doing a story on Decision Analyst or using any of our published data, news releases or articles, you must cite "Decision Analyst" as the source of the information.

If you use any of the charts or tables from the press releases or other published materials, please email Cristi Allen at to let us know which graphics you took and for what newspaper, magazine, or website it was used.

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